Privacy Policy
What is a Privacy Statement?
This Privacy Notice explains the different types of personal data we may collect about you when you shop, contact us or browse our website.
includes our obligations and promises to you.
It explains how we will store, process and protect this data.
Which Personal Data
When Do We Collect?
We collect the following information about you:
- Title
- Name and Surname
- Email address
- Date of Birth
- Gender
- Contact phone numbers
- Purchase information
- Interactions with us, such as contacting our customer service team, skips(we may record your search) or visit to our website
- Information you provide in your reviews or survey responses about us
- Delivery address(es)
- Billing address
- Categories, brands and budget information
- IP address
- Information about the devices you can use to make a purchase
- Information from cookies, including reasons for canceling or returning your order
We collect information in the following situations:
- When you register on or use our website
- When you allow social media sites to provide your data to us
- When you contact us by phone or e-mail
- When you enter any event, prize draw or contest run by us
- When filling out any of our surveys or giving us a review when leaving
- When completing any form for transaction, employment or other purposes
- When you purchase a product or gift certificate/voucher
- You allow a third party to share information they hold about you with us
- when you choose to cancel or return an order
We use your personal data in the following ways:
- To allow us to personalize your shopping experience on our sites and stores, including by providing you with personalized online advertisements and personalized online promotions, including product price promotions.
- To allow us to process your orders, deliver products and process your payments and refunds (including ensuring secure payment and preventing fraud).
- Responding to your questions, returning requests and complaints.
- Keep track of when and why you contacted us and keep your contact information up to date.
- For statistical, analytical or survey purposes so that we can improve our websites and the services we offer you.
- To enable third parties to perform technical, logistical or other business functions on our behalf, such as advertising on social media sites you may use and visit (our ability to do so will depend on your privacy settings on your social media accounts).
- If you are an existing customer (or have provided us with your data in any other way) and have not opted out or given your consent, we use your data to send you information and inform you about our business and products we think you may like. products or special offers that may be of interest to you.
- To process your application when you enter a contest promotion or prize draw(If there are other purposes specific to the competition promotion or prize draw, these will be described in the relevant Contest Terms and Conditions).
We use third-party platforms to help us manage our customer relationships. These platforms are used to run email marketing campaigns, advertise online, perform customer analytics, plan and execute events,
making appointments, fulfilling orders, delivering, returning and refunding, etc. It helps us do a lot of things. Therefore, we transfer your personal information.
Why are we allowed to process and store your personal data?
There are a number of legal bases that allow us to use your personal data. Below are more detailed explanations of the bases we rely on to collect and process your personal data:
- Confirmation
If you visit our site and you are not an existing customer, we may ask for your consent to process your data so that we can send you our special offers and news.
- Contract obligations
Our primary use of this foundation is when you purchase our products. In this case, we need to process your personal data in order to fulfill your order and ship your goods to you.
iii. Legal Compliance
In some cases, we may be legally required to collect and process your data, for example to pass it on to the police when criminal activity is suspected.
- Legitimate Interest
It can be necessary to use your data to help us run our business.For example, to improve your customer experience, to make any changes you request to your account or to personalize the services we offer. We will only use your data where this does not materially affect your rights, freedom or interests.
How do we protect your personal data?
It is our duty to protect all personal data collected, and to do so, our teams follow our internal data management policies and use data with the utmost care and expertise at our disposal. They do this using a variety of security technologies and internal procedures to ensure it is kept safe and secure.
How long do we keep your personal data?
We only retain your personal data for as long as necessary for the purpose for which it was collected (subject to legal requirements). We delete or anonymize data when it is no longer needed. Using anonymized data helps us optimize our customer service.
Who else sees your personal data?
Sometimes we share your personal data with trusted third parties. We will do this in the following cases:
- To process your order, for example with delivery drivers or third party payment service providers.
- To handle complaints, for example with our customer service call center.
- To detect any fraudulent activity or assist law enforcement.
- To help us provide you with a more personalized shopping experience by sending you offers and updates.
When we share information with third parties, we will provide:
- We provide only the data they need to perform their specific functions
- They only use to data provided as intended
- They have the necessary measures to protect your data and delete it after the function has been performed or when we stop working with them.
Where is your data stored?
Some of our partners and third parties that may receive your personal data are outside the European Economic Area. In such cases, we ensure that our partners are contractually bound to protect your data to the extent required in the European Union.
Do we process children's data?
You must be over the age of 16 to shop with us online and we do not knowingly collect personal data from children under the age of 16. However, we encourage parents and legal guardians to monitor their children's Internet use and to instruct and comply with this notice.
We recommend that they help you implement it. Children never provide us with personal data.
- What rights do you have over the data we store and how can you ask us to stop keeping them?
Right of rectification
- You have the right to correct any information we keep that may be inaccurate, incomplete or outdated. You can do this yourself by logging into your account or by contacting our Customer Service Team, who will give you step-by-step advice on how to do this.
You can contact them by sending an email: info@penc.co.uk
Right to restrict processing.
- If we are processing your personal data on the basis of our legitimate interest, you have the right to ask us to stop it. We should do so unless we believe we have a legitimate reason to continue processing your personal data.
Right of appeal.
- You have the right to stop us from sending you marketing materials at any time. You can do this in the following ways:
- Unsubscribe on any email communication we send you click the link
Next, we will stop all incoming emails from that particular section.
- Contact our Customer Service Team by sending an email
skip: info@penc.co.uk
- If you have an account, log in to your account, “My account” area and change your preferences via our website.
- From your phone’s “settings” you can opt out of receiving push notifications by disabling the relevant options.
Please note that after changing your preferences, you may continue to receive communications for a short time while our systems are fully updated.
Please note that if you follow a link to a third party site, this notice will not apply and you will need to review that third party's privacy terms and conditions.
Right of access You have the right to ask us what data we hold about you.
Such requests are usually free of charge, but we will ask you to submit your inquiry in writing and include:
Full name (we will ask you to verify your identity)
Open address
E-mail address
Phone number
Specific details of what you need or request.
We will process your request and respond within 30 days or contact you to gather more information before we fulfill your request. If we refuse to honor your request (for example, if it is unreasonable), we will explain exactly why.
Please submit your requests through the following channel:
Email: info@penc.co.uk
Right to receive news
Informing about the collection and use of your personal data meets your right.
Right to delete
You have the right to request the deletion of your personal data from us when the processing is based on your consent and such consent is withdrawn. 'Your right to be forgotten'
Please contact us at info@penc.co.uk and we will comply with your request within 30 days from the date we identify you. Please note that your right of deletion does not apply to data related to any of your transactions, as we have a legal obligation to keep them.
Right to data portability
You have the right to obtain a copy of the personal data we hold about you and/or have such personal data transmitted to another data controller, if technically possible.
Privacy Policy Updates
We may change this Privacy Policy from time to time as we improve and update our offerings in our stores and websites to improve our services, and we will bring such changes to your attention.